Refund policy

Returns (Internet Sales)


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

An RMA is necessary for returns and that can be obtained by contacting us at 925-934-4582.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not accept parts or vacuums that show any use due to sanitary reasons or opened cleaning products.


To complete your return, we require a receipt or proof of purchase.

Although we offer FREE SHIPPING the cost of shipping the item to you WILL BE DEDUCTED from your refund unless item is defective. All products claim to be defective will be tested to confirm the claim.

A possible 25%-50% restock fee on-
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at janeen@wcvac.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at janeen@wcvac.com and send your item to: 1960 Mt Diablo Blvd Walnut Creek California US 94596.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 1960 Mt Diablo Blvd Walnut Creek California US 94596

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Return Policy (In-Store Purchases)

Unused within 7 days, you'll get a full refund.

Used within 7 days, you'll get a store credit. (used vacuums with cosmetic damages or unsanitary issues cannot be returned or may incur a 25% to 50% restock fee)